Category: Workshops

SETTLE World Café – Greece

25th November 2016





 Byzantino Hotel, Patras, Greece



17.00-17.20  Welcoming-getting acquainted, brief presentation of the participants

17.20-17.30  Brief introduction by InterMediaKT regarding the SETTLE project, objectives, timetable, the produced outcomes so far and the objectives of the specific workshop

17.30-17.45  Presentation of the main results of the research focused on Social Entrepreneurship in Europe entitled “IO1: Learning and training for social entrepreneurship. European Approach based on information and interviews from organizations and institutions across Europe during the period March-June 2016.

17.45-18.00. Q&As and discussion

18.00-18.30. Presentation of the methodology focusing on educational approaches in Social Entrepreneurship entitled “IO2: Developing a EU Social Enterprise Learning Pathway” that leads to a European certification level 3 (European Qualification Framework – EQF3).

18.30-20.30. Discussion and feedback regarding the EQF3 requirements and the training units.

Discussion regarding a successful implementation via e-learning tools


Participants list

  1. Panagiotis Antonopoulos, ICT expert, InterMediaKT
  2. Greg Archimandritis, Knowledge Transfer Consultant, InterMediaKT
  3. Efi Daskalopoulou, ICT expert/social entrepreneur, Prosvasis
  4. Chrysoula Patrikiou, Business Administration, Solidarity Mission
  5. Vassilios Verykios, Professor, Hellenic Open University e-CoMeT Lab (Laboratory of Educational Material and Educational Methodology)
  6. Dimitrios Theodoropoulos, Social worker, Frontida Zois
  7. Stoumpou Stavroula, ICT/Front-end developer, Susurrus
  8. Dimitra Rizou, Business Administration, Innovation & Entrepreneurship Unit of Patras University
  9. Kapogiannopoulos Vasilios, Digital Marketing Engineer, Patras Science Park
  10. Dennis Rodis, ICT/Back-end developer, Susurrus
  11. Nasos Koskinas, Engineer/Facilitator, POS coworking space
  12. Ignatios Fotiou, Engineer/Executive Director, TOBEA
  13. Antonela Kotsoni, Social affairs expert, AAU University
  14. Panagiotis Tsaggas, Computer Engineering/CEO/Facilitator, Open Coffee Patras & Susurrus
  15. Niki Lambropoulos, ICT based creative learning expert, Author, Researcher, Educator
  16. Nancy Karamouzi, Business Administration, Hellenic Open University Career Office
  17. Nikos Fazakis, ICT expert/developer, Prosvasis
  18. Nikos Matsankos, Business Administration and Information Systems
  19. Elina Petousi, Blogger
  20. George Melissaropoulos, Entrepreneur/Mentor/Facilitator, Open Coffee Patras
  21. Viktoras Forlidas, Manager, UP FM Patras


Summary of the workshop and results

The goal of this event was to present the Project IO1 – IO2 researches -and deliverables of the project so far and to have a relevant brainstorming coffee table, to discuss and comment on these contents in the field of social entrepreneurship and the associated training among the guest experts.

InterMediaKT presented what has been achieved so far by introducing the Analysis of the previous report and then the discussion proceeded to the round table of experts with feedback about how to incorporate the new elements that were stated during the event in the SETTLE platform.


1st part of the Research


Do social enterprises need to charge for their services? How to change the public mentality, which confuses them with NGOs and other types of organizations?

– Education and training is the key to it. In Greece, one should take into account all of the preconditions such as financial instability and lack of knowledge/expertise.

Feedbacks/ Round Table discussions:


  • POS: Emphasis on the models of BtB and BtG, make the public to understand where the funding is coming from; which institution is providing it. Hence we need education on entrepreneurial models.
  • Tobea: Selling a social product is indeed considered a “sin”!
  • Niki Lampropoulou: There is a new system: Globalization vs Localization, we think locally but act globally, using the inductive method in our daily activities in order to start creating a new ecosystem mentality.
  • Sussurus: Urgency of educating/ presenting a way to make the public understand the modern “new enterprises/ companies” (such as startups) Collaboration and networking between them is the answer! The need of a collaborative environment among these companies first in order for a better public debunking.
  • Prosvasis: One needs role models, best practices and examples are very important to start believing in a successful plan and start building a social enterprise to based on a particular philosophy.
  • InterMediaKT indicated at that point that in SETTLE Project, we have the opportunity to welcome these examples and cases to involve a showcase database/ library where everyone can visit and read all about.
  • POS: Students must be able to take internships in social enterprises. That means that institutions have to announce relevant calls for internships to social enterprise as well. The responsible public/ governmental entity for that (Maybe the separation of a union just for social enterprises should be needed) to take initiatives about that.
  • The platform will be built on three pillars: training/ networking/ internship

Part 2.  Desired outcome


How can we make the platform successful?


  • Niki Lampropoulos: The trend nowadays for platforms is to prefer competence based education instead of subject based education models. This might help the users’ skills integration in the platform and the relevant educational materials.
  • UpFM: It is a pool for connecting people with new perspectives. There are a lot of students who would be interested, mainly because it also involves mobility to other countries. If such a qualification is in accordance with the legal framework, then it does open up new opportunities in the labor market.
  • TOBEA: The qualification should be accompanied by some sort of practical experience (as for instance in various Master programs which require a minimum of experience, before enrolling somebody)
  • TOBEA: Pauses! There should be pauses, the ability to start the training, pause and restart in the future, should any issue arise.
  • Prosvasis: Marketing/ Communication/ Networking and how to encounter the target group. There are techniques for such a thing, models for idea generation, for example BLue ocean strategy[1]
  • HOU: IP management, it is a substantial part of entrepreneurship and is not present in the present platform as well as patent management
  • POS: Is EQF 3 enough? There is a lack of mastering (?) The concept of expertise is the missing puzzle piece for its achievement. The levels of each project should be interconnected, including the sense of progression. In social innovation there is not impact but progression, which is explicitly connected to the society.
  • Niki Lampropoulos: There is the need for a kinesthetic simulation[2], or maybe in a gamification form.
  • PSP: For e-learning sessions, most important is the content, mainly the video and not so much the text content. In terms of content the main issue to be covered, is the existence of resources. A list like LinkedIn is a good idea, an individual profile to match people with interests and vice-versa. Also, to “connect” mentors and enterprises with the relevant courses. Visitor profile- Professional profile is an interesting match. The network is the pool for offering practical experience to the participants
  • Niki Lampropoulos: Combination of synchronous and asynchronous data, by establishing a standard minimum in order to obtain qualification
  • Mentors (Sussurus+ Prosvasis) first thing to look are the mentors (Emphasizing on this in particular). The ability to have associates. Maybe the creation of an “open calls” section.
  • HOU: A minimum set of requirements for somebody to subscribe to the platform (e.g a required field to be filled about the purpose and the scope of the person regarding social entrepreneurship and economy / motivation letter to platform members)
  • PSP: After the finalization of each unit, in a method of 1 to 1, mentors and e-students should examine the acquired knowledge, by providing feedback. Interactive feedback loop to get feedback by the users. Pilot application of the platform first, alpha and beta phases (Proper timeline and evaluation).
  • Frontida Zois: A Post SETTLE Lab Case studies section? Practical framework of the platform; biggest challenge, how many of these participants do have their own social enterprise after their participation in the platform
  • Solidarity mission: A catalogue of enterprises to be informed for the list of “graduates” of qualified participants of the platform
  • Open Coffee: Another desired outcome would be a job pool (Only the ones who have completed the units, would have access to the relevant social enterprises job ads)
  • POS: Notifications to the potential employer that a participant with the required profile (e.g. by using certain tags) has completed the units and is ready to collaborate.

ROUND TABLE QUESTION: Who is to benefit more? The non experienced students or the self-taught potential social entrepreneurs? They both have different interests and experiences, but they could somehow be incorporated. A competence based educational model connected to the social issue concerned in each case would be ideal.

Awareness! Simplicity is essential during the presentation of knowledge. Not too many words but examples and best practices.

  • UpFM: The qualification itself is definitely interesting but it’s not the main door to access the labor market. Dissemination and marketing are important factors.
  • Prosvasis: There is no space for training and education within the enterprises in Greece. Α factor that complicates The transnational scope of SETTLE must be enriched and emphasized.
  • TOBEA: An enterprise gains in time and efforts if one is to take the platform training before entering their staff. A call to existing social enterprises to use the platform during staff training (or even as a requirement) would be a great start.






SETTLE World Café – Germany

Conducted by:

Domhan Vision UG (haftungsbeschränkt)
October 2016

The multiplier event (ME9) in Germany took place on 27th October 2016. As agreed in the SETTLE consortium skype meeting on 1st September 20161, it was decided that DomhanVision should conduct the multiplier event completely online as a Virtual World Café2 to reach European experts in the field of Social Entrepreneurship, ICT and Design Thinking and to include other countries that are not covered by the consortium members.
For this purpose DomhanVision rented a multi-media room in Jesteburg, Germany, located at Emotivo GmbH, to take account for the high technological requirements of conducting a professional online world café.3 The external experts who are located in Northern Germany participated the event by coming to Jesteburg and also joined the online discussions.
The contents of the World Café was provided by the SETTLE project lead University of East London and consisted of the first draft of the level 3 sessions for social entrepreneurship. The aim of this event was to receive feedback on these contents and to connect European acteurs in the field of social entrepreneurship and entrepreneurship education.
The SETTLE Virtual World Café was highly successful in setting up connections between key experts of Social Entrepreneurship in Europe, which fascinated both, participants and organisers. The discussion of the level 3 learning pathway was fruitful in a way that the SETTLE consortium was encouraged to build this material into a collaborative open access online platform. However, the event setting of a world café with rotating discussion rounds did not allow to go into great detail of the session contents. However, the participants appreciated the possibility of sharing knowledge and thoughts and welcomed the development of the SETTLE platform.

The Virtual World Café consisted of three breakout rounds, in which experts discussed on three separate online tables simultaneously – each time with different group members. These rounds were embedded in a welcome and introduction round and a closing round with all participants, in which the SETTLE project, its aims, current activities, members and structure and a short summary of the World Café, respectively, were presented.
In the breakout rounds the participants were given 20 minutes to discuss in their changing groups about the level 3 sessions of the SETTLE learning pathway. Each virtual coffee table was (technically) guided by one assistant of DomhanVision, the participants had the possibility to pin down and draw ideas on a virtual table cloth (webwhiteboard) and three key questions concerning the sessions were discussed:
– Are the contents fit for purpose? – What is your striking experience in teaching these topics? – Do you see international synergies and collaborations?
To become familiar with the sessions’ contents, they were provided to the participants some days in advance via dropbox links.



Iris Rickhoff-Fischer (DomhanVision’s project lead) and her team welcomed the twelve external social entrepreneurship experts and entrepreneurship education experts, representing five countries: Germany, Denmark, Estonia, India, and Sweden. They represented social entrepreneurship institutions, universities and community-level education experts and, hence, fulfilled the target group of this multiplier event in an excellent way. Three of them were physically attending the event while the others participated online via google hangout.
Beside the list of participant, DomhanVision recorded the online event via snagit, which will be delivered to the SETTLE project lead UEL.

External participants
PD Dr. Mark Euler, Entrepreneurship Education expert, CEO Counted UG
Adalbert Pakura, ICT expert of the Entrepreneurship Hub, Leuphana University of Lüneburg
Tatjana Timoschenko. Design Thinking and Idea Creation expert at Entrepreneurship Hub Leuphana, Leuphana University of Lüneburg
Erika Augustinsson, Forum of Social Innovation (Sweden)
Ellen Fetzer, HfWU Nürtigen-Geislingen, Project manager Erasmus + Project SE for Local Change / Teaching
Per Bach, Social Entrepreneurs in Denmark, Chair
Tanja Stanossek, Lawyer and Freelancer in Design Thinking, Munich, Germany
Dr. Bhavna Chadha, Head of Corporate Relations, Pearl Academy, India
Ruby Rabinder Singh Johar, Strategy and Business Development, Alliances, Incubation & International Projects at School of Design, Pearl Academy, India
Michael Wunsch, Cool Ideas Society Business Developer Manager, Mainz, Germany
Roger Evans, Teacher and Project manager, Estonia Social Enterprise Network / Estonian University of Life Sciences

SETTLE Project Germany / DomhanVision
Maik Fischer, Founder and CEO
Iris Rickhoff-Fischer, Project Lead
Verena Himmelreich, Project Assistant
Christina Lehmann, Project Assistant

Main results

The Virtual World Café engaged all participants in a fruitful discussion in the learning pathway, international networking was facilitated and the SETTLE idea was promoted.
Regarding the contents of the level 3 sessions, the participants agreed that it is necessary to revise the presented slides. Too much text and too theoretical was one of the most frequent statements the participants claimed. They highlighted that the whole platform should become more vivid by reducing text and by adding informal and practical learning methods to the presented sessions. The presented pathway does not yet include this aim. With the help of collaborative learning students do not study given information by heart but turn the platform into something real. By this, the participants agreed, an exciting pathway can be created that the students feel closely connected to as it touches them personally. Nevertheless, everyone agreed that the presented contents are useful as a base of competences that is the starting point of the collaborative platform.
To really make the platform effective and widely accepted, the experts showed much interest in giving more feedback during the next stages and to be part of the platform once it is launched.


Coffee tables
On each table, a group of participants discussed the contents of one or two sessions per round.
Round 1: Introduction to Social Entrepreneurship & Business Idea Development
Round 2: Social Impact or Change
Round 3: Effective Selling and Trading & Growth and Sustainability
They were asked to note their ideas on the provided virtual white board (see annex). On all three tables, many comments were shared. In the following, some frequently mentioned ideas are presented.

Table A
On table A, the possibility of including real business examples was highlighted. They can illustrate e.g. measurement and CSR methods. Additionally, more videos, interviews and games combined with less text make the platform more attractive. To overcome language difficulties, a network translator was, furthermore, suggested.

Table B
On table B, participants mentioned that differences between countries are to considered. So, including case studies from different countries are a way to meet this challenge. Also, the different expectations between starters and social entrepreneurs should be satisfied on the platform. To make the platform successful, a combination
of interviews is necessary to elaborate the best methodology and applications should be included. Next to methods, participants are to be motivated to not only focus on online methods but to go outside and talk to people.
Lastly, many already existing groups and projects were shared (see annex – table B).

Table C
On table C, participants particularly focused on the sessions contents. They suggested to include holistic impact measurement methods, easy (not to complex) and action oriented methods. By this, group working skills are strengthened as well. Furthermore, legal elements of social entrepreneurs are important and are often forgotten. They should, therefore, also play a crucial role on the platform. To take into account previous taught skills, individual learning pathways were recommended. Finally, to make the platform more vivid interviews with experts and fail stories should be shared on the future SETTLE platform.

Final Assembly room
In a final round, all participants were informed about what happened on each table. It was, furthermore, pointed out that everyone is invited to participate further on in the design and elaboration process of SETTLE. All participants were very open to further collaborations and Ms. Rickhoff-Fischer thanked the participants for taking their time for the SETTLE project.


SETTLE Workshop 1 – Albacete, Spain

The Multiplier event-workshop in Albacete, Spain was organised on the 28th of June, 2016. The event was held in Café Taller La Leche Militina and counted on the participation of 15 attendees in total.

Event agenda:

19.15 – 19.30: SETTLE Project. Social Entrepreneurship Training via ICT Learning Environments.

19.30 – 19.45: Learning and Training for Social Entrepreneurship. European Approach.

19.45 – 20.30: World Café.

20.30 – 21.00: Conclusions and Networking.


Brief conclusions:

During the event DRAMBLYS introduced the participants with the “SETTLE – Social Entrepreneurship Training via ICT Learning Environments” project, main objectives and the main outcomes of the project. Afterwards, the main outcomes of the OI1. Learning and Training for Social Entrepreneurship have been briefly introduced to the participants, highlighting the main conclusions obtained from the research carried out in partners’ countries and across the EU. After the two presentations, the participants have been invited to join the World Café. During the World Café the participants discussed and explored what could be the most suitable and attractive learning environment for the young people, engaging them to immerse into active learning on social entrepreneurship. The following ideas have been highlighted and shared:

  • The figure of moderator seems necessary in order to follow up and guide the learners and learning process.

  • Social Media should be integrated, allowing a major interaction among the users/participants and thus, for major impact and visibility of the learning platform.
  • Participation of diverse profiles would bring in an added value to the platform and so, could enforce the peer to peer learning,
  • Learning platform contents should be visually attractive and the users should also have a possibility to contribute and generate the contents. Success stories and good practices were also mentioned, that could stand as an attractive and motivational element of experiential learning.
  • External input or collaboration could bring in an added value and new contents or perspective to the platform.

On behalf of DRAMBLYS, we would like to thank all the attendees for participation and contributions.


SETTLE Workshop 1 – London, UK

The Center for Innovation Management and Enterprise (CIME) has built a network of experts which will support the project, this is a mix of social enterprise expertise including a number of practicing social entrepreneurs. The team is multinational and is balanced between people who have developed resources for entrepreneurs, supporting business start-ups and those managing social enterprises. This group will be expanded into a basecamp network once the initial consultation phase has been completed to support the mainstreaming of the materials developed and supported offered.

1. Expert Group and Future Network
1. Dr Shailesh Modi – Social enterprise expert (India)
2. Dr Sanjay Pal – Social enterprise expert (India)
3. Andre Mostert – Social enterprise developer and trainer

4. Bob Lisney – Social entrepreneur (cultural development/waste management)
5. Breda Leyne – Social entrepreneur
6. John Mulkerrin – Lead UK CIC Association
7. Will Green – B2B Marketing
8. Jessica Mcgreal – International business development expert.
9. Pam Vaughan – Enterprise educator
10. Wayne Farah – Social Enterprise contractor
11. Martin Pinder – Social entrepreneur
12. Dr Tim Pascoe – Social entrepreneur and enterprise educator
13. Richard Weakly – Urban regeneration specialist
14. Robin Lockhart – Social entrepreneur
15. Timothy Isle – Social entrepreneur and enterprise educator
16. Dekkel Simmons – Social entrepreneur and enterprise educator
17. Mavis Wenham – Social entrepreneur
18. Richard Wheatley – Social entrepreneur
19. Andrew Frapwell – Enterprise educator
20. Yvette Olwage – social enterprise materials development
21. Richard Poole – social enterprise materials development
22. Prof Jeff Gow – quality assurance expert

Round Table 1 – 31 March 2016

The first round table was held on 31st March 2016 was held at University Square Stratford where the UEL SETTLE team tabled the draft report titled:

Overview of social entrepreneurship in United Kingdom, Czech Republic, Finland, Hungary, Ireland and Poland

In attendance:
1. Dr Shailesh Modi
2. Dr Sanjay Pal
3. Andre Mostert
4. Bob Lisney
5. Breda Leyne
6. John Mulkerrin
7. Will Green
8. Jessica Mcgreal
9. Pam Vaughan
10. Wayne Farah
11. Martin Pinder

12. Dr Tim Pascoe
13. Richard Weakly
14. Robin Lockhart
15. Timothy Isle
16. Dekkel Simmons
17. Mavis Wenham
18. Richard Wheatley
19. Andrew Frapwell
20. Yvette Olwage
21. Richard Poole
22. Prof Jeff Gow

The meeting followed a standard structure, and all attendees were asked to give a one-2-one interview. After a presentation on the SETTLE project, the attendees engaged in various issues associated with social enterprise across the EU, in terms of the specifics the following issues were raised:

  • Need to identify effective SE models and develop and nurture
  • Important to create an environment where SE’s and social entrepreneurs can embrace making money through their endeavours for themselves
  • Many SEs do not recognize that they are SEs
  • SE is a growing national and international phenomenon as more and more
  • Key focus needed to develop metrics for assessing ROI for SE
  • There is a need to develop SE nurturing eco-systems
  • Team recognized the need to identify core skills that are needed by SEs and social entrepreneurs
  • Areas that could be highlighted – Routes to market (RTM), Effective structuring, finance and funding, sustainability, market analysis, impact analysis, etc.
  • Develop training that assists SEs to embed skills within their organisational structures
  • Good example in the health sector – Think in terms of moving from a sickness based model to a health based model
  • SE’s are often regarded as ‘less than’ in terms of private entrepreneurial initiatives
  • ‘Theory now practice’ – need to develop a model that has concert outcomes i.e. start SEs, projects, etc.
  • Create staff and student exchange programmes between India and UK around SEs and other SE focused projects
  • Effective SE definitions required to encourage more ‘Doing good activities’
  • 3rd sector lacks corporate skills, tend to rely on soft skills and underlying ‘value’ of mission
  • Sometimes lack community based activities
  • The stakeholders need to recognize the need for effective sensitization to the missions and values of SEs in the wider community
  • Need to develop support structures for students to embrace SE opportunities
  • SEs need support for scaling up and sustainability
  • Design and develop a MOOC for SE across India and focus on target audiences
  • Develop an educational model for schools that embeds entrepreneurial training with national curriculum outcomes
  • Team needs to engage in an effective SE needs analysis exercise (see interviews)

From these discussions, the UEL SETTLE team circulated a curriculum development document which resulted in the following:
Developing a EU Social Enterprise Learning Pathway
In which a three prong approach was suggested, viz:
Recommendations for an EU Social Enterprise Learning Pathway

EQF Level 3
Candidate: Someone with basic awareness but limited business administration or management experience

Digital alert/savvy

Delivery Context: 5-8 sessions across 1-2 months with development of business plan as key outcome
At least 70% face-to-face interaction supported with on-line material 50-100 hours total learning


  • Unit1: Introduction to Entrepreneurship and Social Enterprise
  • Unit2: Business idea and planning – services or products
  • Unit3: Legal structures
  • Unit4: Business administration – staffing, resources, location
  • Unit5: Marketing & communications – selling/trading,
  • Unit6: Funding and Finance management – triple bottom line
  • Unit7: Social impact or change

EQF Level 5
Candidate: Someone who has launched a SE, interested in stabilising or maturing the SE. Requires more detailed and specialist content. Time-poor due to “running” the SE.
Delivery Context: 12-16 sessions across 3-6 months

Approximately 25% face-to-face interaction supported with extensive on-line material
150-250 hours total learning


  • Unit 1: Introduction to governance
  • Unit 2: Risk management – spreading the risk
  • Unit 3: Procurement of tenders and evaluation/reports on social impact
  • Unit4: Refining or relaunching product/service – testing
  • Unit5: Competition vs collaboration/co-operation (with private/public sector) – IPR
  • Unit6: Advanced funding and finance management –, sustainability, donations vs grants/projects, membership fees, crowd funding, tax
  • Unit7: Advanced HR management – paid and voluntary staff
  • Unit8: Advanced Marketing &Communications – digital, social media, networks, stakeholder
  • Unit9: Advanced understanding of regulatory frameworks

EQF Level 7
Candidate: Someone who has established 1 or more mature SEs, and interested in innovation, growth or replication in additional locations. Requires extremely specialist and nationally relevant content. Extremely time-poor due to leading the SEs.
Delivery Context: 4-6 face-to-face sessions across 1-2 years. On-line masters level material including 4-6 residential masterclass workshops. 1200 hours total learning (2000 including dissertation)


  • Unit 1: Strategic Enterprise Management – transparent governance and change management
  • Unit 2: Research and Innovations in Social Business and Enterprise
  • Unit 3: Social Enterprise leadership – delegation and oversight
  • Unit 4: Applied Resource Management – HR recruitment and retention of specialist personnel and services
  • Unit 5: Applied Financial Management
  • Unit 6: Applied Marketing – networking & communications using traditional and digital methods
  • Unit 7: Funding and Finance for Social Enterprise – commissions, consortia, competition
  • Unit 8: International Business Development, Social Franchising and Replication
  • Unit 9: Political dimension for Social Enterprise community
  • Unit 10: Mentoring, Coaching and Training Social Enterprise

2. Level 3 Award consultation

These draft proposals were circulated into the wider group and resulted in the following proposals for a Level 3 Award (this has now been shared with SETTLE partners):

EQF Level 3 – Social Enterprise Award
Candidate Requirements – Grade 12
Delivery Context: 10 (90 min) sessions across 1-2 months with development of business plan as key outcome. At least 70% face-to-face interaction supported with on-line material. 45 hours total learning.


  • Profit, surplus, reinvestment and growth
  • Organisational structures – SE and public or private organisations?
  • From idea to launch – a basic pathway
  • What is entrepreneurship, how businesses operate
  • Introduction to Entrepreneurship and Social Enterprise
    OverviewOffers the student an insight into all basic aspects of entrepreneurship highlighting the differences and similarities associated with social enterprise. Students will also engage with basic business/project development pathway.
  • Business Idea and Development – Services or Products
  • Overview – Students develop on the base from the previous session, and develop a basic idea and engage with the issues of pitching and identifying customer needs, and how plans need to be adaptable and dynamic.
  • Idea generation
  • What is a “pitch”
  • Identifying a customer need
  • Basic market research – is the solution technical feasible and is there any competition
  • Getting to plan B (analogues and antilogs)


  • Business Legal Structures – Private versus Social Enterprise (SE)

OverviewStudents will explore different legal structures and how the nature of the business objectives will dictate the appropriate legal structures, the benefits and shortcomings of structures, tax and other factors that are impacted by the legal structure selected.

  • Legal Structures – Private or SE?
  • Cooperatives/Not for profit/charity/trusts/credit unions/companies/partnerships – pros and cons
  • Tax & VAT implications
  • Mission, Vision and Values
  • Governance/trustee requirements


  • Business Planning and Management
    Overview Students will explore how to structure a business start-up (organic), the role of effective planning, resourcing and contracting options and processes to meet the initial business objectives.
  • Business structure
  • Planning Effectively
  • Staffing (salaried and/or volunteers and/or associates/sub-contractors – reward, motivation, performance management etc.)
  • Resources (ITC, office, specialist equipment, vehicles etc.)
  • Location (rent/lease, temporary, hosted, remote working, multi-site)
  • Contract management


  • Marketing & communications
    OverviewStudents will explore various issues as associated with marketing and communications and recognise the role of effective marketing strategies and the various channels that can be mobilised.
  • Brand and Identity
  • Traditional (TV, radio, print)
  • Digital (Facebook, twitter, YouTube, Flickr, webpage click to view, etc.)
  • Sponsorship
  • Word-of-mouth
  • Networking
  • Data management – security, reuse, analysis of clients’ and supporters’ data
  • Physical material and image


  • Funding and Finance management
    OverviewStudents will develop a basic understanding of fundraising options and to identify which route would be most appropriate for the business start-up ideas from previous sessions.
  • Fundraising (grants, donations – cash/in-kind, tenders, projects, sponsorships, reinvesting surplus from trading subsidiary, crowdsourcing, etc.)
  • Cash vs surplus
  • Financial security, trust, transparency & accountability
  • Other options – e.g. trading arm


  • Social impact or change
    OverviewStudents will recognise the roll and importance of social impact assessments as a tool for supporting the development of social enterprises, and how these will impact funding and other development activities.
  • Monitoring and reporting
  • Sustainability
  • Scalability
  • “Wellbeing” and impact measurement tools
  • Selling and social ethos striking a balance
  • Sales training
  • Building a sales team
  • SE customers, clients and agencies
  • Developing a sales strategy


  • Effective selling and Trading
    OverviewStudents will explore the role and importance of sales and selling techniques and the scope and role that trading activities can play in the development and effectiveness of a social enterprise.


  • Basic book keeping and reporting
    OverviewStudents will develop their knowledge and understanding of book keeping processes and procedures and how to keep basic accounting records and the role and importance of reporting.
  • Effective record keeping
  • Book keeping principles
  • Legal requirements
  • Developing systems
  • Effective reporting – internal and external
  • Governors reports


  • Growth and sustainability
    OverviewGrowth and sustainability is integral to all business start-up idea development, students will be expected to recognize the routes to growth and how to ensure that any social enterprise activities are sustainable after any initial seed funding.
  • Planning for growth
  • Sustainability trajectory
  • Building and keeping an effective team
  • Organic growth and expansion

3. Final Draft Curriculum
It is the intention of the UEL SETTLE team to ensure that the social enterprise competencies that the SETTLE partners are presently developing will inform the assessment structures that will support these units.


Interview with Andre Mostert (text & audio)

Interview with Bob Lindsay (text & audio)

Interview with Jessica McGreal (audio)

Interview with Dr Sanjay Pal (text & audio)

Interview with Breda Leyne (text & audio)

Interview with Dr Shailesh Modi (text)

Interview with Pam Vaughan (text)

Interview with John Mulkerrin (text & audio)

Interview with Wayne Farah (text)

Interview with Will Greene (text)


Settle Workshop 1 – Vienna, Austria

1. Introduction

BEST Institut organised July 11th SETTLE (Social Entrepreneurship Training via ICT Learning Environments)-ME2 with 17 participants representing training and/ or social enterprises, 9 of them women The programme foresaw a short introduction to the project, dissemination of project details (in particular the following Intellectual Outputs and documents available that day were discussed:

  • O1. Learning and training for social entrepreneurship. European approach;
  • O2. European learning pathway on social entrepreneurship – a draft document for
    the development of the learning paths;
  • O3. SETTLE Lab Open platform for learning on social entrepreneurship/ i.e. social
    media presentation available at this stage.

A closing discussion with participants on the project gave feedback to those results. In general, the participants liked the project idea and materials and were positive to have the report available to see activities in other countries. Contributions to the websites/ platform are expected in the near future.
This document contains a summary on the ME2 event on the following pages.

2. Objectives to this event

*to disseminate results available at the moment of presentation;
*to add any aspects to the reported analysis of social entrepreneurship in Austria, training and learning, references (particularly ICT representations) or practices/ case studies;
*to find possible further conclusions on support of the SETTLE project.

3. About the participants

The following types of participants were invited:
– (social) entrepreneurs,
– Trainees and students;
– Trainers and experts on (social) entrepreneurship, key skills and competence development and definition, training/activities;
– Policy makers and stakeholders,


4. Presented results and feedback

The IO1 Learning and training for social entrepreneurship was presented and then discussed. Particularly trainers were interested in the results and availability of training (material) from other countries in the European Union. They confirmed the main outcomes from the Austrian research,
could not bring further conclusions to it other than they were not using e-Learning for in their teaching.
They particularly mentioned their interest in finding material in the future on the SETTLE virtual platform (O3). Based on the output also the process on social entrepreneurship in Austria was discussed and the necessity for a social entrepreneurship curriculum at different levels, possibly starting with the very young ones who would also be very used to eLearning from school. For future generations, recommendations on VR contents were recommended, as well as a game-based approach. Only one participant was aware of initiatives presented. During Q&A sessions, the participants were asked to also consider strengths, advantages and potentials on promoting the social entrepreneurship, how the perceived the project, as well as which challenges they saw.

Social entrepreneurs have not been involved in specific training marketed as social entrepreneurship training and confirmed the interview sample in Austria from the national report. The trainers provided different training – subjects as well as training formats and appreciated having an overview from other countries as well. ICT – e/m or blended learning was not really promoted by them and they confirmed the project platform could bring good advantages to themselves, as well as to their learners. Related to
fees, they did not see good possibilities for lower grades but at university level they agreed fees could be suitable for respective contents at high quality. The more formal education institutions should be addressed and the younger the learners would be, the less they saw people pay for their attendance. For higher education, a business model was suggested to be drafted by the partnership reflecting on those possibilities considering:

Customer Segments

  • Value Propositions
  • Channels
  • Customer Relationships
  • Revenue streams
  • Key Resources
  • Key Activities
  • Key Partners
  • Cost Structure

Related to the length of the documents presented, the majority of participants were hesitant if a condensed version would be more appealing and inviting to readers – as they would rather not read all of it. Suggestions came not to present the report as PDF document but as online text with hyperlinks that could be read without following all chapters. Also future testing involvement was appreciated to have limitation in time available (needed); self-guided learning was suggested to be considered more, particularly for higher levels and entrepreneurs. Suggestions on online presence was not further commented. The comments on the other dissemination material available were very positive as they found all very appealing.

5. Conclusions found in ME2

Project and results presented were estimated in general to be of high interest; recommendations given related to the production of interesting contents for a variety of curricula implementation needed in Austria in most education levels labelled ‘social entrepreneurship. Modern approaches – e.g. game based learning, inclusion of Virtual Reality – were recommended to attract young learners now, seen as necessity for any fee-based training (and future learners more experienced then in online learning). No further input to training was collated, few known. They were in general interested in receiving further details, partly in future involvement during the project.


Settle Workshop 1 – Kaunas, Lithuania



The Multiplier event-workshop in Kaunas, Lithuania was organised on the 17th of June, 2016. During the event Vytautas Magnus university introduced participants with the “SETTLE – Social Entrepreneurship Training via ICT Learning Environments” projects, the main idea and the main outcomes of this project. The participants also were introduced with the entrepreneurship status in Lithuania and the added value of social entrepreneurship. The organizers also during the event different experts from different fields: education and business, shared the view, discussed and worked together developing ideas for social entrepreneurship.



SETTLE Project workshop agenda

Multiplier event

Social entrepreneurship development

SETTLE- Social Entrepreneurship Training via ICT Learning Environments



Friday, 17th of |June 2016

Laisvės avenue 79, Kaunas

9.30 10.00 Registration
10.00 10.10 Welcome and Introduction


10.10 10.20 Project experience in Social Entrepreneurship.

Brief introduction of the project „SETTLE- Social Entrepreneurship Training via ICT Learning Environments” Nr.2015-1-UK01-KA202-013761

10.20 10.50 What does it mean Social Entrepreneurship? The concept of Social Entrepreneurship.


10.50 11.20 Social entrepreneurship cases and researches in Lithuania

(Status of social entrepreneurship and presentation of the results: interviews, cases)

11.20 12.20 Interactive workshop

Moderators: Genutė Gedvilienė,  Vidmantas Tūtlys, Virginija Bortkevičienė

12.20 13.20 Lunch
13.20 14.00 Presentation of the results by worskshop teams
14.00 14.30 Discussion and open issues


Summary of the workshop and results

Firstly the participants discussed together about the social enterpreneurship concept and possibilities for social enterpreneurship development.

Secondly the participants were introduced to the “SETTLE – Social Enterpreneuership Training via ICT Learning Environments” and the possibilities for social enterpreneurship development.


SETTLE Workshop 1 – Patras, Greece

Patras, Greece

Venue: POS Co-working Space, Dimitriou Gounari Str. 69


10-10.30 Welcoming-getting acquainted, brief presentation of the participants (5 minutes max each)

10.30-10.40 Brief introduction by InterMediaKT regarding the SETTLE project, objectives, timetable, outcomes, objectives of the specific workshop.

10.40-11.00 Short presentation by InterMediaKT regarding key points arising from the case study of Greece (social entrepreneurship status and interviews) and more specifically for the ICT training/learning.

11:00-11:40 Skype call with Donham Vision (SETTLE Consortium Partner – Germany)

11:40-12:00 Coffee break

12:00–13:15 Discussion among participants about what has been mentioned above, the status of social entrepreneurship in Greece, focusing on the state of ICT training/learning and future prospects.

13:15-13:30 Presentation from Dr Niki Labropoulos by title: “Social Innovation via New Technologies Support in Transitional Historical Periods”.

13.30-14.30 Interactive workshop. Analyzing the practical needs of a social entrepreneur in the field of education and the future ICT tool of our project.


1. InterMediaKT (Host, SETTLE GR Partner)

  • Panagiotis Antonopoulos (ICT expert),
  • Greg Archimandritis (Consultant, President)

2. Prosvasis

  • Efi Daskalopoulou (Social entrepreneur)

  • Evi Angelakopoulou (Volunteer)

3. POS4Work co-working space

  • Nasos Koskinas (Engineer, Facilitator)

4. Open Coffee Patras

  • George Melissaropoulos (Entrepreneur, Mentor/Facilitator)

5. Hellenic Open University (HOU)

  • Thodoris Vagenas (Financial affairs office, Former HOU Entrepreneurship and Innovation Unit)


  • Niki Papageorgiou (Assistant Manager)

7. ICT experts

Summary of the workshop and results


After a short welcoming and brief presentation session from all the participants, InterMedi@KT made a brief introduction regarding the SETTLE project and its objectives, outcomes, as also the specific objectives workshop. We continued by referring the key points we identified during our case study in Greece about the social entrepreneurship status in our country and more specifically regarding the ICT training/learning. We did those sessions in order for all the participants to have the same background knowledge as also the same starting point for our conversation.

Skype call

After that, we had the pleasure of a Skype conference (Annex A – Image 3) with Donham Vision (SETTLE Consortium Partner – Germany) representative Iris Rickhof who inform the team about the status of social innovation/entrepreneurship and ICT training in Germany as also about the results of their relevant workshop.

Two key points were highlighted and kept in mind also by our participants:

  • What is the scope of a European platform as ours? Lets make use of the European approach: two social entrepreneurs will not be competitors when they offer similar local products in two different countries/cities.

  • The necessity of networking and the development of synergies between innovators, entrepreneurs, facilitators, trainers, investors etc.


The representatives of Prosvasis shared the following with us:

They are considering themselves primarily as social projects aiming to solve real social needs and secondly as enterprises. They realized that they wanted to offer something that could have a social impact.


  • Many people tangle social responsibility with philanthropy.

  • Various social problems are not easily recognized in Greece.

  • Lack of education, not well organized public services.

  • Difficult to raise funding by investors (aim should be to establishing corporate social responsibility!). This kind of activities get financed mainly by private institutions or EU programmes.

Needs from ICT tools/ e-platform:

  • Most important: Networking! Connecting with other social entrepreneurs, mentors, investors.

  • Training is always welcomed but it needs to provide practical knowledge, not so much text, be interactive and use lots of imagery and multimedia.

ICT experts Dr Niki Labropoulos & Mrs Lina Stoumpou reached the following conclusions:

  • While there are really helpful initiatives promoting social entrepreneurship in Greece, the lack of ICT tools and e-learning is dominant!

  • Many training events and workshops are taking place in a local level but we don’t save the knowledge in a digital way in order to promote it and other people have a chance to!

Open Coffee Patras facilitator/mentor and entrepreneur Mr. Melissaropoulos shared his opinion:

  • It is very difficult for these companies (social enterprises) to find the right people that will help them to go out to the market.

  • Many times they are lacking in promoting an attractive product (lack of proper marketing) and face difficulties in raising funding.

  • All these social innovative actions should first of all raise awareness in order to change/shift the attitude in society and they they should not be directed only to the target-groups/clients as they mostly do.

  • A learning platform should also provide mentoring and networking, not only courses.

POS4Work facilitator and entrepreneur Mr Koskinas says that:

  • A crucial observation is that there is no technical knowledge in senior entrepreneurs, the young entrepreneurs don’t have the right acquaintances and they are falling..into walls! NETWORKING is the key!

  • Also regarding social innovation Greek mentality is a serious problem even with the big steps of the last years, especially in public services!

  • Social entrepreneurs need mentoring and learn about good practices.


After the above conversation, a presentation (Greek language) from Dr Niki Labropoulos (Annex A – Image 5) by title: “Social Innovation via New Technologies Support in Transitional Historical Periods” that gave a deep insight in various aspects of open and social innovation, creative methods and the use of new technologies, preparing our participants for the last session.

Interactive workshop

In the last session (Annex A – Images 6-12), we tried to analyze the practical needs of a social entrepreneur from an e-learning platform (thus the outcome of our project). A collective brainstorming took place for more than an hour in order to decide or propose what are the most important features/needs, as also the possible risks and the challenges we might face:

Needs and proposed features

Risks and Challenges to beware of


Quality assurance!!

Prefer audiovisual and multimedia material

Maintenance over time

A wiki for social entrepreneurship topics

Participants to have involvement and stay in the platform (also keep them from the transition from Alpha to Beta and from Beta to final version)

Social media interaction

Find, attract and keep mentors/experts


How to achieve transfer of innovation (also outside the platform)

Customization, personalization, user friendly

Keep the (consortium) team together

Give the possibility in social enterprises to have virtual profiles, post statuses etc

Constant administration of the platform/social interactions

Have webminars, tutorials and glossary

Risk management

Bookmarking (favorite) what you find interesting

Sustainability after the end of the project (fee or crowd-funding)

Content & potential

On line meetings with experienced social entrepreneurs and mentors/experts

Networking with other social entrepreneurs

Include case studies/success and failure stories



The team concluded in 4 pillars of content OR “must have” features that our platform should offer:

1. Educational material/courses (not boring, mostly audiovisual)

2. Case studies/success and failure stories

3. Offer networking

4. Offer mentoring

Settle Workshop 1 – Hamburg, Germany





The Multiplier Event/Workshop in Germany took place on the 12 May 2016 in Hamburg. Over the course of the day, different experts from the different fields like ICT, entrepreneurship and education commented, discussed and worked on the future training platform SETTLE. Established social entrepreneurs and future social entrepreneurs got together to learn from the SETTLE project and to give their input with regards to the demand of social entrepreneurs and the best way of how to incorporate this into a European open online platform.
We experienced keen participants and a lot of support for the SETTLE platform with likewise highlighting potential risks and challenges.





-PD Dr. Mark Euler, Project Director of the Entrepreneurship Hub and Entrepreneurship Education expert, Leuphana University of Lüneburg
-Adalbert Pakura, ICT expert of the Entrepreneurship Hub, Leuphana University of Lüneburg
-Frederik Peters, mela ware (social company in the textile industry)
-Hannes Hinkelmann, CAU University Kiel
-Harald Habermann, Heldenrat e.V.
-Michael Kellenbenz, fahrradgardrobe GbR (social company in the event industry)
-Marian El Achkar Machado, SowFair (social company in the food industry)
-María Carolina Cuesta Mora, Hamburg University
-Sajjad Haider, CAU University Kiel
-Tatjana Timoschenko, Design Thinking and Idea Creation expert at Entrepreneurship Hub Leuphana, Leuphana University of Lüneburg

SETTLE Project/Domhan Vision:

Maik Fischer
Christina Lehmann
Iris Rickhoff-Fischer

Main results

Group work

The participants were divided into three groups with four persons each, developing inputs and pathways with the following focus:


Group 1:

One group focused on brainstorming on all three areas, trying to get a grip of the different target groups:


They highlighted the importance of getting the target group right and suggested a “toolkit – how to become a social entrepreneur in five steps”. Contents and methodologies can be arranged around this basic idea. They highlighted the importance of collaboration and interaction.

Group 2:

The second group focused on a potential gamification aspect of the online platform to get and keep people involved:


The idea was to have a constructed social enterprise idea as a first path, where each participant can learn the basic steps and challenges of a social business. In this path, it is not yet important to have a perfect team in place, as it is a simulation game with contents as you go along the path.
After that you can enter the second path with your own social entrepreneurship idea. This path is based on the first one and adds real experts, discussion partners and mentors to the “journey”.
This group highlighted the importance of having a local team to work with, as well as the usability of the online platform. At least have a mobile version, but better though an app to go along the two paths. The platform must be up-to-date and state of the art technology.

Group 3:

This group focused on how to get the contents on the side and make it worthwhile coming back:



They stress that the contents have to be presented with different methodologies and highlighted the importance of having practical examples to keep the educational material alive.

Other results and discussions

Suggestions for an open online platform:

  • Concentrate on limited contents, e.g. define the target group carefully, it cannot include everything: information, collaboration, moocs…. ?
  • Although one could use training materials that is still out there, one has to focus it towards the target group
  • Collaboration, mentoring, coaching and real life team work was highlighted
  • Use gamification and usability! Make it look nice!
  • Facilitate meeting other social entrepreneurs with similar topic: make use of the European approach: two social entrepreneurs will not be competitors when they offer similar local products in two different cities
  • Use the potential scaling and imitating effects: matching? E.g. one social business is copied in other countries – franchising?

Suggestions regarding the financial sustainability:

  • Charge fees for certificates
  • Charge fees for further, more detailed training materials
  • incorporate a membership fee like an alumni system
  • membership fee when it comes to using the mentoring system
  • sponsorship
  • integrate a membership obligation: membership is free, if you agree to be part of the mentoring system when you have founded your social business


  • little traffic: use existing national networks
  • little recurring users: make use of either exclusiveness because of the best speakers or very good gamification in order to keep people involved
  • platform is not used, because of lack of usability – instead social entrepreneurs will meet elsewhere in the social media
  • not enough funds to reimburse social entrepreneurs and supporters/trainers
  • not to reinvent the wheel….!